Business Communication

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Is the subject line "Improving Customer Service" appropriate in a message to superiors?

a. Yes, because it focuses on solving the problem.

b. No, because the word "service" makes the subject line seem negative.

c. No, because the boss is likely to think that you caused the problem.

d. Yes, because it makes it look like you "bought into" the goals of the organization.

  • Business Communication -

    Which one do YOU THINK is correct?

  • Business Communication -

    I think it is a. Yes, because it focuses on solving the problem.

  • Business Communication -

    Exactly!

  • Business Communication -

    Communication technologies such as e-mail, instant messaging, blogs, wikis, and wireless networking allow employees to collaborate and complete their work from anywhere in the world.
    Answer
    True
    False

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