Is the subject line "Improving Customer Service" appropriate in a message to superiors?
a. Yes, because it focuses on solving the problem.
b. No, because the word "service" makes the subject line seem negative.
c. No, because the boss is likely to think that you caused the problem.
d. Yes, because it makes it look like you "bought into" the goals of the organization.
Which one do YOU THINK is correct?
I think it is a. Yes, because it focuses on solving the problem.
Exactly!
Communication technologies such as e-mail, instant messaging, blogs, wikis, and wireless networking allow employees to collaborate and complete their work from anywhere in the world.
Answer
True
False
To determine whether the subject line "Improving Customer Service" is appropriate in a message to superiors, we can analyze the options provided:
a. Yes, because it focuses on solving the problem.
This option suggests that the subject line is appropriate because it highlights the focus on solving the problem at hand. It implies that by addressing the issue of customer service, improvements will be made.
b. No, because the word "service" makes the subject line seem negative.
This option argues that the subject line may be unsuitable because the word "service" can be interpreted negatively. It implies that mentioning service could evoke a sense of failure or dissatisfaction.
c. No, because the boss is likely to think that you caused the problem.
Here, the option suggests that the subject line may not be appropriate since it could lead the boss to assume that the person sending the message is responsible for the issues with customer service. It implies potential blame being placed on the sender.
d. Yes, because it makes it look like you "bought into" the goals of the organization.
This option claims that the subject line is fitting because it gives the impression that the sender is aligned with the organization's objectives. It implies that by seeking to improve customer service, the sender is embracing the organization's goals.
Considering these options, the most relevant answer would be:
a. Yes, because it focuses on solving the problem.
Explain how to get the answer:
To determine if the subject line is appropriate, it is essential to consider the objective of the message and the context in which it will be received. In this case, the subject line "Improving Customer Service" is likely to be seen as suitable because it clearly communicates the intent to address the issue and find solutions. It demonstrates a proactive approach in seeking improvements and shows an understanding of the organization's goals of providing better customer service.