Business Communication

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Which of the following would NOT be an informative or positive message?
a.Summary
b.Claim adjustment
c.Transmittal
d.Direct request

I'm shure that Summary and Transmittal could be positive and informative.But I'm really confused about Claim adjustment and Direct request.

  • Business Communication -

    Claim adjustments often have negative things in them, yes?

  • Business Communication -

    I tried to find examples of Claim adjustment letters and they look so nice.That is why I'm so confused.Maybe I don't understand something.So sad.

  • Business Communication -

    Of course, direct requests could be negative, too, depending on what the request is!

    I'd still go with claim adjustment, mostly because if there has been a claim (that something was wrong) and it had to be adjusted, there's at least one negative in there, right?

  • Business Communication -

    I unerstood your point.Claim is not good anyway,so it could not be positive.Thank You so much!

  • Business Communication -

    You're welcome.

  • Business Communication -

    It was Direct request.But,anyway I got 90,not bad.
    I guess that my textbook should be more informative,this theme is so tricky :)

  • Business Communication -

    Hmmm. I don't get "direct request" as the answer, but ... oh, well!

    Congrats on the 90 ... that's wonderful!

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