In health care, there are various physician-centered communication attributes that occur during the patient-provider interaction. Which of the following attributes can be beneficial during the interaction? Which of the following attributes can be detrimental to the interaction? Provide clear explanation and specific examples to support the responses.
· Assertive behavior
· Questions and directives
· Blocking
· Patronizing behavior
· Power difference
What is your specific question about this assignment?
Please note that we don't do students' homework for them. Be sure to go back into your textbook or use a good search engine. http://hanlib.sou.edu/searchtools/
Once YOU have come up with attempted answers to YOUR questions, please re-post and let us know what you think. Then someone here will be happy to comment on your thinking.
Okay, i will do that.
To determine which attributes can be beneficial or detrimental during the patient-provider interaction, we need to understand what each attribute entails and how it can impact the interaction.
1. Assertive behavior:
Beneficial: Assertive behavior can contribute positively to the interaction. It involves expressing oneself clearly and confidently while respecting the rights and opinions of others. By being assertive, physicians can effectively communicate their expertise, recommendations, and concerns to patients. This can lead to better understanding and collaboration.
Detrimental: However, if assertive behavior is overly aggressive or dominant, it may alienate or intimidate patients. This can undermine their trust in the physician and hinder open communication. For example, using a confrontational tone or dismissing patients' concerns can be detrimental to the interaction.
2. Questions and directives:
Beneficial: Asking relevant questions and providing directives can be beneficial during the interaction. Physicians use questions to gather necessary information and direct patients towards specific actions. This can help clarify medical history, symptoms, and treatment preferences, leading to accurate diagnosis and appropriate care.
Detrimental: In some cases, if questions or directives are presented in a demanding or condescending manner, they can negatively affect the interaction. Patients may feel interrogated or belittled, which can hinder their willingness to communicate openly or follow medical recommendations.
3. Blocking:
Beneficial: Blocking refers to the practice of redirecting or limiting tangential discussions during the interaction. It can be beneficial as it helps maintain focus on the relevant medical issues. For example, if a patient starts discussing personal matters that are not directly related to their health concerns, the physician may redirect the conversation to ensure efficient and effective communication.
Detrimental: However, excessive or abrupt blocking can be detrimental. If a physician consistently interrupts or dismisses patients' concerns without addressing them appropriately, it can impede the development of a trusting relationship and impact patient satisfaction.
4. Patronizing behavior:
Beneficial: Patronizing behavior, which involves speaking down to or being excessively paternalistic towards patients, is generally considered detrimental to the interaction. However, there may be rare cases where patients benefit from a gentle and compassionate approach, particularly when dealing with severe emotional distress or cognitive impairment.
Detrimental: In most situations, patronizing behavior is detrimental. It can undermine patients' autonomy, diminish their sense of dignity and competence, and hinder shared decision-making. For example, speaking to adult patients as if they were children or disregarding their opinions can lead to mistrust and dissatisfaction.
5. Power difference:
Beneficial: While there is an inherent power difference between physicians and patients due to medical expertise, it is crucial for physicians to use their authority responsibly and ethically. When the power difference is acknowledged and used appropriately, it can be beneficial. Physicians have a responsibility to provide accurate information, guide medical decisions, and ensure patient safety.
Detrimental: However, a significant power differential can be detrimental if physicians misuse their authority or fail to involve patients in decision-making processes. Disregarding patients' autonomy, dismissing their concerns, or failing to consider their values and preferences can harm the patient-provider relationship and hinder effective communication.
In summary, attributes like assertive behavior, appropriate questions and directives, and acknowledging the power difference can be beneficial during the patient-provider interaction. On the other hand, attributes such as patronizing behavior, excessive blocking, or misusing power can be detrimental. It's essential for healthcare professionals to be aware of these attributes and strive for effective communication to ensure patient satisfaction and optimal care.