Write a letter to the bank explaining what have happened and say that you would live to do about it
http://owl.english.purdue.edu/owl/resource/681/01/
This is a very good website to help you with business writing.
In the list at the left (table of contents), click on the topics that have to do with business letters. Read and study these carefully. Then work on your assignment.
Once you get your letter written, be sure to post it here if you want a tutor to give you feedback and corrections.
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]
[Bank Name]
[Bank Address]
[City, State, ZIP Code]
Subject: Explanation of Recent Incident and Request for Resolution
Dear [Bank Name],
I hope this letter finds you well. I am writing to bring to your attention a recent incident regarding my [Account Type/Number] with your bank. I would like to explain what has happened and express my desire to take necessary steps to resolve this matter promptly.
On [Date], I noticed a discrepancy in my account statement that raised concerns. Upon further examination, it became apparent that some unauthorized transactions were made without my knowledge or consent. These transactions include [Specify the unauthorized transactions and their dates, if possible].
I want to assure you that I have taken immediate action to protect my account by reporting these fraudulent activities to your customer service helpline on [Phone Number] and requesting a freeze on my account until the issue is resolved. I have also changed my online banking credentials and enabled additional security measures to prevent any future unauthorized access.
While I understand that your bank maintains stringent security protocols, it is disheartening to find myself in this situation. As a loyal customer, I have always trusted your institution to safeguard my financial assets. Therefore, I humbly request your assistance in thoroughly investigating these incidents and remediating the financial losses incurred due to these unauthorized transactions.
To aid in the investigation, I have attached copies of my account statements with the unauthorized transactions highlighted for your reference. I would kindly request that you keep me informed of any progress made in this regard and provide me with a timely resolution. Additionally, I would appreciate it if you could provide me with the necessary forms or documentation required to initiate the dispute process.
I understand that resolving this issue may take some time. However, due to the urgency of the matter, I kindly request your expedited attention to this incident. Restoring the funds to my account and reinforcing the security measures will not only alleviate my financial concerns but also reaffirm my faith in your bank's commitment to customer satisfaction.
I would like to reiterate my willingness to cooperate fully in the necessary investigation and provide any further information or documentation that may be required from my end. Kindly reach out to me at the contact details mentioned above to discuss this matter further.
Thank you for your understanding and prompt action on this matter. I look forward to a swift resolution and a continued fruitful banking relationship with your esteemed institution.
Yours sincerely,
[Your Name]