business communications

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In which of the following situations is it MOST appropriate to deemphasize negatives?

When the reader must correct a dangerous practice

When you are denying a customer's request for credit

When you are fining a company for polluting the environment

When you are hiding the negative news so you do not appear dishonest or unethical

  • business communications -

    What do you think?

  • business communications -

    Why would you deemphasize negatives in that situation (b)? Don't you think a customer needs to know what is wrong with his/her credit in order to work on improving it?

  • business communications -

    Well I believe d sounds more correct,

  • business communications -

    Let me expound on one: YOu are hiding negative news or information so you don't appear dishonest?

    This sounds like CAR101 for used car salesmen.

  • business communications -

    I agree, Bob. I'm bothered by the suspicion of unethical shenanigans in d.

    I think b. is the best answer. Although the customer should be told why is application for credit is refused, it should be done in such a way that negative angle is deemphasized.

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