Is the subject line "Improving Customer Service" appropriate in a message to superiors?
A. Yes, because it focuses on solving the problem.
B. No, because the word "service" makes the subject line seem negative.
C. No, because the boss is likely to think that you caused the problem.
D. Yes, because it makes it look like you "bought into" the goals of the organization.
I've narrowed it down to A and D. However, I'm leaning towards A more because D makes it sound like you really are not interested in helping the company whereas A shows you are interested in helping to solve whatever issues there may be.
Am I correct in assuming this? Or am I way off?
I agree with A.
Yay! Thank you so much, Ms. Sue! If it wasn't for you helping me out in this business course of mine, I'd be a goner! Thanks again!
You're very welcome. You're doing great! :-)
You are on the right track in considering both options A and D. However, it is important to note that the appropriate subject line for a message to superiors may vary depending on the specific context and the relationship you have with your superiors. Different organizations and individuals may have different preferences and interpretations.
To determine which option is more appropriate, you could consider the following steps:
1. Think about the purpose of the subject line: The subject line should effectively communicate the content and main goal of the message. In this case, the purpose is to communicate about improving customer service.
2. Consider the tone and context: Assess how your superiors might perceive the subject line. Will they see it as a positive, problem-solving approach or as a negative criticism? Think about whether the word "service" could be misconstrued negatively or if it reflects a proactive attitude towards resolving issues.
3. Reflect on the organization's culture and values: Consider the company's goals and values. Does the subject line align with the organization's priorities? Will it demonstrate that you are invested in the company's success and actively engaging in problem-solving?
Ultimately, the appropriateness of the subject line will depend on your specific workplace and the relationship you have with your superiors. It can be helpful to consult with colleagues, mentors, or trusted individuals within your organization to gather their perspectives and insights.