Which of the following is the objective of the first in a series of collection letters?
a. To keep the customer's goodwill and future business.
b. To threaten the customer
c. To inform the customer of collection intentions.
d. To avoid any tone of insistence.
IS A CORRECT ANSWER?THANK YOU:)))))
I think it's C. The objective of a collection letter would be to tell the customer of the company's intention to begin collection procedints.
*procedings
To determine the objective of the first in a series of collection letters, we can analyze each option and consider which one aligns with common collection practices.
a. To keep the customer's goodwill and future business: This is a plausible objective for a collection letter, as maintaining a positive relationship with the customer is essential for potential future transactions. However, it may not be the primary objective of the first letter, as the focus is usually on informing the customer about the outstanding debt.
b. To threaten the customer: Threatening the customer is unlikely to be the objective of the first collection letter, as it may negatively impact the customer relationship and potentially lead to legal repercussions.
c. To inform the customer of collection intentions: This is a strong possibility for the objective of the first collection letter. It aims to notify the customer about the overdue payment and the consequences of non-payment while providing them with an opportunity to address the matter promptly.
d. To avoid any tone of insistence: While maintaining a respectful tone is generally important in collection letters, outright avoiding any tone of insistence might hinder the effectiveness of the communication. The main objective is typically to encourage the customer to fulfill their payment obligations.
Based on the analysis, the most suitable option for the objective of the first collection letter is c. To inform the customer of collection intentions. This objective is focused on making the customer aware of the situation and urging them to take action in resolving the outstanding debt.