communication
posted by helen .
Which sentence presents an alternative in appropriate way?
"The 11:00 a.m. flight is completely sold out, so I booked you on the 2:00 p.m. flight. Hopefully that will work for you."
"We are out the red units, so we went ahead and shipped you 12 green ones instead. You can return them if they do not meet your needs."
"It turns out the problem is bigger than we thought; the entire compressor needs to be replaced, not just the belt. We can either replace it with a new or refurbished part or you may opt just to purchase a whole new machine."
"The warranty period expired yesterday, so there is no choice but to pay the $119 charge to have the unit repaired."

communication 
helen
I am between A an C. Although A seems more polite, C is also going straight to the point of what the person needs.

communication 
Ms. Sue
I agree that both A and C are the best choices.
I vote for C because it gives the customer an option. 
communication 
PsyDAG
I would vote for B, because it gives the person the alternative to opt out of the situation completely. However, C is also good, giving the person a choice.
Giving a person a choice of options gives that person a greater feeling of control over the situation.
In lotteries, people express more confidence of winning if they choose the numbers rather than having them randomly chosen by a computer. It makes them feel more "in control" of the situation, although the chances of winning are statistically the same.
Respond to this Question
Similar Questions

physics
A flight attendant pulls her 69.1 N flight bag a distance of 280 m along a level airport floor at a constant velocity. The force she exerts is 32.7 N at an angle of 50.2◦ above the horizon tal. a) Find the work she does on the … 
PHYSICS : )
A flight attendant pulls her 69.1 N flight bag a distance of 280 m along a level airport floor at a constant velocity. The force she exerts is 32.7 N at an angle of 50.2◦ above the horizontal. Find the work done by the force … 
communication
which sentence presents an alternative in appropriate way? 
Business Communication
Which sentence presents an alternative in appropriate way? 
Busniess English  Negative and Persuasive Message
Which sentence presents an alternative in appropriate way? 
physics
A flight attendant pulls her 74.2 N flight bag a distance of 324 m along a level airport floor at a constant velocity. The force she exerts is 37.9 N at an angle of 55.2 above the horizon tal. a) Find the work she does on the flight … 
physics
A flight attendant pulls her 66 N flight bag a distance of 318 m along a level airport floor at a constant velocity. The force she exerts is 43 N at an angle of 52° above the horizontal. (a) Find the work she does on the flight bag. … 
Math
An airline know that,on average the probability that a passenger will not show up for a flight is 6%.If an airplane is fully booked and holds 300 passengers,how many seats are expected to be empty? 
math
An airline knows that, on average, the probability that a passenger will not show up for a flight is 6%. If an airplane is fully booked and holds 300 passengers, how many seats are expected to be empty? 
Statistics Range, Variance, and Standard Deviation
26. Flight Data: Find the range, variance, and standard deviation. Express answers using appropriate units, such as "minutes." Refer to Data Set 15 in Appendix B and use the times required to taxi out for takeoff. Flight 1 1 1 1 1 …