I have to create a case study on The Impact of technology on telecommunications. I do not know where to start or what a case study looks like. I have to have two sources that are interviews. I work for a AT&T Call Center but I don't know how to make a case study about it.
These sites may help you.
http://managementhelp.org/evaluatn/casestdy.htm
http://writing.colostate.edu/guides/research/casestudy/
Creating a case study can be a great way to explore the impact of technology on telecommunications. Here's a step-by-step guide on how to approach this task:
1. Understand the purpose of a case study: A case study is a comprehensive analysis of a specific situation or event. In this case, you're aiming to examine the impact of technology on telecommunications, particularly within the context of your AT&T Call Center.
2. Define the objectives: Determine what you want to achieve through this case study. Are you trying to understand the benefits of technology in telecommunications? Or do you want to explore specific challenges and their solutions? Having clear objectives will help guide your research.
3. Conduct background research: Start by gathering general information on the topic. Look for credible sources such as books, industry reports, academic journals, and reputable websites. This will provide a foundation for your case study and help you understand the context of the telecommunications industry and the role of technology within it.
4. Identify interviewees: Since you need two interview sources, consider reaching out to individuals within your organization who have expertise in technology and telecommunications. This could be managers, engineers, or even colleagues who have witnessed first-hand the impact of technology on the call center's operations.
5. Prepare interview questions: Develop a set of questions that will help you gather relevant information about the impact of technology on telecommunications. Include inquiries about the efficiency, customer experience, challenges, and overall changes brought about by technology. Make sure your questions are open-ended to encourage detailed responses from the interviewees.
6. Conduct the interviews: Schedule time with your selected interviewees and conduct the interviews. Remember to record their responses accurately or take detailed notes during the conversations. Seek permission to attribute their quotes to ensure ethical practice in your case study.
7. Analyze the data: Once you have collected the information from interviews, analyze the responses for common themes, patterns, or impactful insights. Look for specific examples, statistics, and anecdotes that demonstrate how technology has affected telecommunications at your call center.
8. Organize your case study: Begin writing your case study using a logical structure. Include an introduction, background information, methodology (how you conducted the interviews and other research), findings from interviews, analysis, and a conclusion. Ensure your writing is clear, concise, and presents a well-supported argument.
9. Incorporate additional research: To strengthen your case study, supplement the interview findings with data from other sources. Quoting industry statistics, research findings, or academic papers could add credibility and provide a broader perspective.
10. Review, revise, and finalize: Proofread your case study for grammar, clarity, and coherence. Ensure you have properly cited all sources and adhered to any specific formatting requirements. Once you're satisfied, submit your case study according to the guidelines provided by your instructor.
Remember, the purpose of a case study is to analyze and present information objectively. Include relevant data, personal experiences, and professional insights to offer a well-rounded view of the impact of technology on telecommunications in your AT&T Call Center.