Give at least two examples of experiences that you have had in dealing with customer service providers who tried to sway you through negative leading questions.
This relates to your experiences. We cannot answer that for you. First, you need to clarify in your mind what is meant by "negative leading questions."
Here might be one possibility.
http://www.members.cox.net/dagershaw/lol/DecisionTrap.html
Does that trigger anything in terms of your past experiences?
I hope this helps. Thanks for asking.