According to Rue and Byars (2004), “orientation is concerned with introducing the new
employee to the organization and the job” (p. 177). On the other hand, “training involves the
acquisition of skills, concepts, rules, or attitudes by employees in order to increase their
performance” (p. 178). Both orientation and training programs are essential in a well-run
organization.
• Resources: Ch. 10 (p. 184) in Supervision: Key Link to Productivity (8th ed.)
• Due Date: Day 7 [Individual] forum
• Review Exercise 10-2:OJT.
• Follow the assignment instructions at the end of this exercise on p. 184.
• Format the 1,400-1,750-word assignment, which will be included in your final project for
the section on Determining Effective Orientation and Training Methods, following APA
guidelines.
• Post the assignment as an attachment.
Exercise 10–2
OJT
Assume that you are the training supervisor of a large,
local retail company. The company has seven department
stores in your city. One of your biggest problems
is adequately training new salesclerks. Because salesclerks
represent your company to the public, the manner
in which they conduct themselves is highly important.
Especially critical aspects of their job include knowledge
of the computerized cash register system, interaction
with the customers, and knowledge of the particular
products being sold.
1. Design a three-day orientation/training program
for new salesclerks. Be sure to outline the specific
topics (subjects) to be covered and the techniques
to be used.
2. Specify what methods could be used to evaluate
the success of the program.
please help I am runnning out of time tonight.
Dawn or Troyer -- since this is your final project in this management class, I assume you have many ideas about how to complete this complex assignment. It will take several hours to fulfill the requirements for this project.
If you have a specific question with which we can help you, please be sure to post it. We'll be glad to help you, but we will not do it for you.
this is to help me with the final paper but I need help with this... My brain isnt working right tonight because I just got separated from my husband and now I am working on a divorce and I can not concentrate on this assignment
I'm sorry about your separation and divorce. I hope it works out for you.
How would you like us to help you on this assignment?
can you help with the info I need to do this... It is due tonight and I have no idea what to write to meet the 1400 word count.. brain dead and tired from all the crying and stressing. I have 2 young daughter's I am going to have to support for the 1st time on my own..... Thank you for the help Thiswill help and not make me so stressed about the paper.
I'm sorry -- but the only option I see for you is to take this class again when your life has stabiliized.
Believe me, your life will get better -- and then you can resume your education.
To design a three-day orientation/training program for new salesclerks, you can follow these steps:
1. Day 1: Introduction to Company and Job Basics
- Welcome and introduction to the company's mission, values, and culture.
- Overview of the salesclerk role and responsibilities.
- Introduction to the computerized cash register system and its key functions.
- Basic customer service skills and communication techniques.
2. Day 2: Customer Interaction and Product Knowledge
- Advanced customer service skills, such as handling difficult customers and providing personalized assistance.
- Product knowledge training, including features, benefits, and specifications of popular products.
- Role-playing exercises to practice customer interactions and sales techniques.
- A session dedicated to ethical selling and maintaining customer trust.
3. Day 3: Hands-on Practice and Evaluation
- Hands-on practice with the computerized cash register system.
- Small group activities to simulate real-life customer scenarios and problem-solving.
- Feedback and coaching sessions to address individual development areas.
- Final assessments or quizzes to evaluate the overall understanding and retention of training material.
To evaluate the success of the program, you can use various methods:
1. Observation and Feedback: Supervisors or trainers can observe the trainees during the training sessions and provide immediate feedback on their performance.
2. Assessment Tests: Design quizzes or skills assessments to test the trainees' knowledge of the computerized cash register system, customer interactions, and product knowledge. This can be done at the end of each training day or as a final assessment.
3. Customer Feedback: Collect feedback from real customers who interact with the newly trained salesclerks. This can be done through surveys or comment cards to assess customer satisfaction and gauge the effectiveness of the training program.
4. Post-Training Performance: Monitor the performance and progress of the salesclerks after the completion of the training program. Evaluate their ability to apply the skills and knowledge learned during training in real-life situations.
It is important to document the results of the evaluation methods to identify areas of improvement in the training program and make necessary adjustments for future trainees.