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You have been hired as a consultant by your neighbor to help her with her computer. You notice that she has a screen full of icons which appear to be Word documents, Excel Spreadsheets and other graphic files. How would you help her organize her data i.e. documents, spreadsheets and other graphic files? What kinds of questions would you want to ask her before organizing the data?

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    Need to establish how IT literate that she is by asking a few questions about folders and files.
    Need to establish what she is using the PC for as this will determine the heirachy and folder structure.
    She may want to retain short cuts to frequently used files, so show her how to change the icon as this will reduce clutter.

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