Health and Human Services

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Review the following scenario: You are working as a human services worker at a local
United Way agency where the population serves several multicultural clients including
Hispanics, African Americans, and Asian Americans. In addition to the multicultural
aspect, the agency also serves children, women, the elderly, and the homeless. Your
manager has asked you to decide the best communication approach for each of these
clients.

o What would you need to learn or know about each of your clients in order to
communicate effectively with them?
o What strategies or techniques do you believe would be the best approach to take
when communicating with each of these clients?
o How might you need to adapt your communication approach from one individual
to the next?

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