Read the following scenario:
As a customer service manager for a local software development company, you want to
create a user manual for one of the software applications your company develops. The
purpose of the manual is to support your customers in purchasing and using the
software.
· Describe the three main steps of the technical writing process and how you would use
these steps to create the manual mentioned in this scenario.
· Explain the objectives of technical writing.
· Explain the purpose and sub-steps of each step and how they relate to the manual.
· submit your 350- to 700-word
Can any one help me get this started
The primary thing I can suggest here is that you take a look at any of the ... For Dummies books and see how they are written -- their organization, the symbols they use, the choice of words, etc.
http://www.dummies.com/WileyCDA/
You might find some ideas in here.
And here: http://www.google.com/search?q=%22technical+writing%22+process&rls=com.microsoft:en-us:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7SUNA
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I just now need these and I am good to go............. Explain the purpose and sub-steps of each step and how they relate to the manual.
As a customer service manager for a local software development company, you want to create a user manual for one of the software applications your company develops. The purpose of the manual is to support your customers in purchasing and using the software.
„h Describe the three main steps of the technical writing process and how you would use these steps to create the manual mentioned in this scenario.
„h Explain the objectives of technical writing.
„h Explain the purpose and sub-steps of each step and how they relate to the manual.
„h Use the instructions in Appendix B to submit your 350- to 700-word paper to WritePointSM and Plagiarism Checker at the Center for Writing Excellence on your student Web site.
„h Provide a copy of your WritePointSM and Plagiarism Checker results to your instructor when you submit your assignment.
„h Post your completed assignment as an attachment.
COM 135 Business Communication for the IT Professional
Course
Certainly! I can help you get started with this scenario.
The three main steps of the technical writing process are planning, drafting, and revising. Let's see how you can use these steps to create the user manual mentioned in the scenario.
1. Planning:
In this step, you need to gather all the necessary information and determine the specific objectives of the manual. This includes understanding the software application thoroughly, identifying the target audience, and defining the scope of the manual. You should also consider the layout, design, and format of the document.
For the user manual, the objectives could be:
- Providing clear instructions on how to purchase the software
- Explaining the installation and setup process
- Detailing the features and functions of the software
- Addressing common issues and troubleshooting techniques
Sub-steps in the planning phase:
a. Analyzing the audience: Define your target audience (e.g., beginners, intermediate users) to tailor the manual accordingly.
b. Conducting research: Gather information about the software, its features, and any related documentation.
c. Outlining the document: Create a hierarchical structure for the manual, organizing the content logically for ease of use.
2. Drafting:
Once you have a solid plan, you can start creating the initial version of the manual. In this step, focus on conveying the information clearly and concisely. Use a writing style that matches your audience's comprehension level and ensure the manual is user-friendly.
For each objective mentioned earlier, you would create corresponding sections within the manual, such as a purchasing guide, installation instructions, feature explanations, and troubleshooting tips.
Sub-steps in the drafting phase:
a. Writing content: Start with an introduction, then progress to specific sections, explaining each topic comprehensively.
b. Maintaining consistency: Use a consistent tone, formatting, and language throughout the manual.
c. Incorporating visuals: Include relevant screenshots, diagrams, or illustrations to enhance understanding and make the manual visually appealing.
3. Revising:
The revising step involves reviewing and refining the initial draft. Focus on improving the clarity, organization, and overall effectiveness of the manual. Look for any errors, inconsistencies, or areas where the document could be improved further.
Sub-steps in the revising phase:
a. Reviewing for clarity: Ensure the instructions are easy to understand and follow. Remove any jargon or technical language that may confuse the users.
b. Checking for consistency: Verify that all sections are consistent in terms of style, terminology, and formatting.
c. Editing and proofreading: Correct any grammar, punctuation, or spelling errors. Pay attention to the overall flow and structure of the manual.
By following these three main steps – planning, drafting, and revising – you can create a detailed and user-friendly user manual for your software application. Remember to align the objectives of technical writing, which are to communicate information effectively, provide guidance, and support the users in purchasing and using the software.