Scenario 2:Write an positive message to the supervisor of someone who went above and beyond the call of duty to help you.

Scenario 3:Write a negative message to the phone company about charges that should not have been on your last bill.
Scenario 4:Write a persuasive message to your boss explaining why you should get a raise.

What progress have you made on these? What are your thoughts?

the similarties and difference between writing routine and positive message

In Scenario 2, to write a positive message to the supervisor of someone who went above and beyond the call of duty to help you, you can follow these steps:

1. Start with a Greeting: Begin the message by addressing the supervisor with a professional greeting, such as "Dear [Supervisor's Name],".

2. Express Appreciation: Start the message by expressing your gratitude for the individual's exceptional efforts and willingness to go the extra mile to assist you. Be specific about what they did and how it positively impacted you or your work.

3. Provide Details: Give specific examples or instances where the person's contributions stood out. Be sure to mention any notable outcomes achieved or difficulties overcome because of their dedication.

4. Emphasize the Impact: Highlight the significance of their efforts in terms of achieving organizational goals, enhancing teamwork, or improving customer satisfaction. Explain how their commitment sets a positive example for others to follow.

5. Suggest Recognition: Recommend that the individual be recognized formally for their outstanding performance, either through a commendation, incentive, or acknowledgment from higher management.

6. Wrap-up and Gratitude: Conclude the message by reiterating your appreciation and expressing your confidence that the supervisor will consider recognizing the person appropriately.

7. Sign-off: End the message politely, using a professional closing such as "Sincerely," or "Best regards," followed by your name and job title if necessary.

Now, let's move on to Scenario 3, where you need to write a negative message to the phone company about incorrect charges on your last bill.

1. Start with a Polite Greeting: Begin the message by addressing the appropriate department or representative from the phone company politely, using a greeting such as "Dear Customer Service Team,".

2. State the Problem Clearly: Clearly and concisely explain the issue you faced regarding the incorrect charges on your last bill. Provide specific details such as the date of the bill, the charges in question, and any relevant account information.

3. Present Supporting Evidence: Support your claim by including any evidence you have, such as previous bills, receipts, or any other documentation that reflects the correct charges or any discrepancies.

4. Request a Resolution: Clearly state your desired outcome or resolution, such as a refund or adjustment of the incorrect charges. Be specific about what you expect from the company to resolve the issue satisfactorily.

5. Remain Polite: Throughout the message, maintain a polite and respectful tone. Avoid using accusatory or aggressive language, as it may hinder the chances of a positive outcome.

6. Offer Contact Information: Provide your contact information, such as phone number or email address, so that the phone company can reach out to you if necessary.

7. Sign-off: End the message politely, using a professional closing such as "Sincerely," or "Best regards," followed by your name and account information if required.

Lastly, in Scenario 4, to write a persuasive message to your boss explaining why you deserve a raise, you can follow these steps:

1. Start with a Polite Greeting: Begin the message by addressing your boss using a professional greeting, such as "Dear [Boss's Name],".

2. Express Appreciation: Start by expressing gratitude for the opportunities you've been given and the support you've received from your boss and the company. Acknowledge any recent achievements or positive feedback you've received.

3. Outline Your Contributions: Clearly and concisely state your accomplishments, highlighting how your performance and dedication have positively impacted the company. Mention specific projects, goals achieved, or any additional responsibilities you've taken on.

4. Emphasize Value and Results: Explain how your contributions have added value to the company, whether it's by increasing revenue, improving efficiency, enhancing customer satisfaction, or any other measurable results. Use quantitative data, such as sales numbers or cost savings, to support your claims.

5. Highlight Skill Development: Describe any additional skills or qualifications you've acquired since your last raise or promotion that have enhanced your value to the company. Demonstrate how these skills make you an asset in your current role or for future growth opportunities.

6. Research Comparable Salaries: Conduct research on industry standards or market rates for similar roles to understand your worth in the current job market. If you find that your salary is below average, respectfully mention this in your message, as it provides additional context.

7. Request a Raise and Explain Why: Clearly state your desired salary increase, providing a justifiable explanation based on factors such as increased responsibilities, expanded skill set, or market comparisons. Be realistic and considerate of the company's financial situation.

8. Offer to Discuss Further: Close the message by expressing your openness to discuss the matter further, whether it's through a formal meeting or any other preferred method of communication.

9. Sign-off: End the message politely with a professional closing such as "Sincerely," or "Best regards," followed by your name and job title.

Remember, it's essential to remain professional, clear, and respectful when composing any type of message, regardless of the scenario.