What are the first steps that you should take if you are unable to get onto the internet?
Double-check all connections to and from your modem and router.
Reboot everything.
If all that fails, call your Internet provider.
A. Check all router connections then restart your router
If you're unable to get onto the internet, there are a few first steps you can take to troubleshoot the issue. Here's what you can do:
1. Check your network connection: Ensure that your computer or device is connected to the network. If you're using a wired connection, make sure the Ethernet cable is securely plugged in. If you're on a wireless connection, check if Wi-Fi is enabled and connected to the correct network.
2. Restart your device: Sometimes, a simple restart can fix connectivity issues. Turn off your device, wait for a few seconds, and then turn it back on. This can help refresh the network settings.
3. Check other devices: If possible, see if other devices on your network can connect to the internet. If they also experience connection issues, the problem may lie with your network setup or internet service provider (ISP).
4. Verify your IP configuration: Ensure that your device has a valid IP address. In Windows, you can check this by opening the Command Prompt and typing "ipconfig" (without quotes) and press Enter. Look for the IP address under your network adapter. If it shows an IP address starting with "169" or "0.0.0.0," it means your device is not getting a valid IP.
5. Reset your router or modem: If other devices on your network are also unable to access the internet, try resetting your router or modem. This can often resolve connectivity issues. To do this, locate the reset button on the device (usually a small hole), use a paperclip or pin to press and hold the button for about 10 seconds, and then release. Allow some time for the device to restart and reconnect.
6. Contact your ISP: If none of the above steps resolve the issue, it might be a problem with your internet service provider. You can contact their customer support to report the problem and seek assistance.
Remember, these steps serve as a general guide and the specific actions you need to take may vary depending on your device, operating system, and network setup.