Elisa and Josh need to access General Help. Elisa will press the F1 key. Josh will click on ? in the

upper-right corner of the Word document. Who will access General Help?
A. Neither Elisa nor Josh
B. Only Elisa
C. Both Elisa and Josh
D. Only Josh

my answer is b.

Have you actually sat down at a computer with Word open and tried both methods? And which version of Word are you using?

??

Your answer is incorrect. The correct answer is C. Both Elisa and Josh will be able to access General Help. Elisa can press the F1 key, and Josh can click on the "?" in the upper-right corner of the Word document. Pressing the F1 key or clicking on the "?" icon are both ways to access the general help feature in Word.