Most consumer complaints are resolved by:

A. legal action.
B. assistance from a government agency.
C. contacting a company's headquarters.
D. returning to the place of purchase.

I believe it's C

I disagree.

I went through my book again, I saw returning, or D

Yes. Most of us would return faulty goods to the store from which we bought them.

To determine the correct answer, we will analyze each option:

A. Legal action: Legal action is not the first step to resolve consumer complaints. It can be a last resort if other methods fail, but it is usually more time-consuming and costly.

B. Assistance from a government agency: While government agencies can assist in resolving consumer complaints, they are not the most common or initial method for resolving them.

C. Contacting a company's headquarters: This option involves reaching out directly to the company responsible for the complaint. It is often an effective approach, as companies usually have dedicated customer service departments that can address consumer concerns.

D. Returning to the place of purchase: This option is suggested for resolving complaints related to a specific product or service purchased at a physical location. It may be helpful for simple issues like product exchanges or refunds, but it may not solve more complex problems.

Based on the analysis, the most common and practical approach to resolve consumer complaints is option C, contacting a company's headquarters. It allows direct communication with the responsible party, often resulting in a prompt resolution.