Motivational letters are to encouraging positive action as diplomatic letters are to ?

a.sustaining important personal and organizational relationships.

b.dealing with local, state. and federal regulatory agencies

c.resolving internet or external dispute

d.soothing the ruffled feathers of complaining customers .

I chose C

You already posted this question. Why did you change your answer? Just guessing?

Im a little confuse but I think A is the best answer

As I said the first time you posted the question, I agree.

To determine the correct answer to this question, we need to understand the purpose of diplomatic letters. Diplomatic letters are formal communications typically used by government officials or diplomats to address matters of international relations, foreign policy, or intergovernmental issues. These letters are crucial for maintaining and strengthening relationships between countries.

Now, let's analyze the given options:

a. Sustaining important personal and organizational relationships: While maintaining relationships is important, this answer does not directly relate to the purpose of diplomatic letters.

b. Dealing with local, state, and federal regulatory agencies: This option is not correct because diplomatic letters are primarily concerned with international relations, not domestic or regulatory matters.

c. Resolving internet or external disputes: This option is not correct because diplomatic letters are not generally used for resolving internet or external disputes. They are more focused on international negotiations and agreements.

d. Soothing the ruffled feathers of complaining customers: This option is not correct because this scenario is more applicable to customer service communication rather than diplomatic letters.

Therefore, the correct answer is a. Sustaining important personal and organizational relationships. Diplomatic letters are focused on maintaining diplomatic relations, addressing international issues, and fostering understanding and collaboration between countries.