Wednesday
August 27, 2014

Homework Help: Customer Service

Posted by Shamie on Wednesday, September 25, 2013 at 12:56pm.

1. Which of the following is strategies my best ensure a positive relationship with supervisor?

A. Answering any criticism concerning your job performance with a strongly worded defense

B. Gathering answers to any questions you may have regarding your duties by the following the actions of your coworkers )asking questions may give the impression that you don't know what your doing)

C. Acknowledge the fact that your supervisor has a lot of duties to attend to and he or she doesn't have a lot of time to answer the same question over and over

D. Correcting any behavior that's received negative feedback from your supervisor if it seems your in danger to you job.
( MY ANSWER IS C)

2. Which of the following statements concerning nonverbal expression would be called the accurate?

A. Keeping your arms crossed as you speak to a patient implies that he or she has your full attention.

B. A stern or serious facial expression helps a patient understand that you make his her situation seriously.

C. Maintaining eye contact with someone can cause across as threating.

D. Showing up at work in old clothes and looking generally disheveled doesn't help put patients their trust in you.

(MY ANSWER IS D)

3. When working with young children its helpful to remember that they

A. are helped most effectively with the aid of their family.

B. adapt to the patient role quiet readily.

C. resist and independence you may grant them .

D. let you know what they need through physical action

(MY ANSWER IS B)

I WOULD LIKE TO THANK YOU IN ADVANCE AND MAY GOD BLESS YOU

Answer this Question

First Name:
School Subject:
Answer:

Related Questions

Health Care - Give an example of ineffective communication that resulted in bad ...
algebra - the customer service department resolved 106 of 120 customer ...
customer service - Of the characteristics common to good listeners, which do you...
Customer service - Customers become less demanding as time passes; therefore, ...
customer service - Do you thing attentiveness is the most important in a ...
customer service - true / false Customers become less demanding as time passes...
science - From a business perspective, which of the following attributes is ...
statistics - A firm has 30% of its service calls made by a contractor, and 15% ...
Marketing - Net-4-You is an internet service provider that charges its 1 million...
math - as a regular customer in my favourite restaurant,i get 10%discount.but to...

Search
Members