Posted by **Denise** on Saturday, May 18, 2013 at 8:10pm.

Discuss how the net promoter score is calculated.

Show an example of a calculation of a net promoter score (use the data below). What does this score mean specifically in this example?

Discuss how the net promoter score can assist in the value of a company.

Discuss at least two criticisms of the use of net promoter scores.

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