when working in a pharmacy,the third step that you should do when answeringthe telephone is

a..identify yourself
b.ask the callers name
c.give the pharmacy name
d.write down the callers name
my answer is b

I agree.

To determine the correct answer, let's break down the steps and analyze the situation when working in a pharmacy and answering the telephone.

1. The first step should be to physically pick up the telephone and greet the caller with a predetermined greeting such as "Thank you for calling [Pharmacy Name], how may I assist you?"

2. The second step is to listen actively to the caller's request or concern. This involves giving them your undivided attention and understanding their needs.

Now, based on what we have already done, let's examine the options:

a. Identify yourself: This step is important to establish professionalism in the conversation. However, since you already greeted the caller with the pharmacy name in the first step, it is not necessary to identify yourself again.

b. Ask the caller's name: This step can be useful for building a personalized connection with the caller, allowing you to address them by their name throughout the conversation. It can also be helpful for record-keeping purposes.

c. Give the pharmacy name: As mentioned earlier, in the first step, you should already provide the pharmacy name as part of your greeting. It may not be necessary to repeat it unless the caller specifically asks for confirmation or clarification.

d. Write down the caller's name: This step is important for documentation purposes, maintaining a record of the caller's name, and referring to it later if needed. However, it is not directly related to answering the telephone call itself.

Considering the options given, option b, asking the caller's name, seems to be the most appropriate third step. However, it's essential to remember that different pharmacies may have specific protocols or guidelines for telephone etiquette. It is always best to follow the specific instructions or procedures set forth by your pharmacy when answering the telephone.