Posted by susue on .
mr.shawn is a pharmacy assistant .he is serving a customer,and assumed that he knew what the cutomer wanted.he lost the sale.this case illustrates that mr.shawn
a.lost interest in the sale
b.failed to determine his customers needs.
c.did not hve adequate product knowledge
d.used the wrong technique in trying to close the sale
my answer is b
working in a pharmacy -