Posted by **slipperymilkshake** on Wednesday, May 16, 2012 at 7:40pm.

You have been retained to analyze how many check-in agents should be used at a check-in counter for a large hotel. During normal business hours, customers arrive at a rate of about 24 per hour, and it takes about 7 minutes to complete the check-in process. Both the poisson distribution for arrivals and the exponential distribution for service time apply and a FIFO discipline is used. The check-in counter will accommodate as many as five agents.

A:utilization rate?

b.queuelength:

1 agent:

2 agents:

3 agents

4 agents

5 agents

c. waiting time:1 agent:

2 agents:

3 agents:

4 agents:

5 agents:

d. what is your recommendation? Why?

Please show all work

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