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Posted by on Tuesday, March 13, 2012 at 9:54pm.

Saying you're sorry in a letter is:
A. not acceptable business practice.

B. acceptable if you say it several times.

C. acceptable since excessive apologies will improve the reader's reaction to the letter.

D. acceptable, but it is better to stress what you did or are doing to correct the problem.
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  • business communication - , Tuesday, March 13, 2012 at 9:58pm

    D.

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