Homework Help: Business Communication

Posted by Sheilah on Friday, March 2, 2012 at 6:55pm.

When someone complains about a problem, is it a good idea to quickly suggest a solution?

A. Yes, because a quick suggestion shows you think quickly.
B. Yes, because offering a solution shows that you care about the other person.
C. No, because the other person may not be ready to hear the solution.
D. No, because the other person wants action, not words.

Business Communication - Ms. Sue, Friday, March 2, 2012 at 6:59pm
I don't like any of your answers.

I'd tell the complainer that I would look into the problem and get back to him/her soon.
Business Communication - Sheilah, Friday, March 2, 2012 at 7:42pm
D
Business Communication - Sheilah, Friday, March 2, 2012 at 8:16pm
B

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