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July 25, 2014

Homework Help: PSY

Posted by sue on Monday, December 5, 2011 at 8:57pm.

ocus of the Research Paper
Carefully review the scenario below:

Susan and Molly, employees in a busy call center, are chatting at lunch. Between bites of fried chicken, French fries, high calorie soda, and a tiny salad, Susan begins to complain to Molly that she canít seem to lose weight and that she is tired all of the time. They chat a little more about diets, and donít seem to pay much attention to the fact that they are past their lunch time.

A few minutes later, Susan tells Molly that she doesnít like their coworker, Karishima, because she canít understand half of what she says due to her accent. Molly agrees with Susan, and they both begin to laugh about Karishimaís clothing, and how it is so different. They donít seem to notice Joy, who is seated directly behind Susan and Molly and is overhearing their entire conversation. Joy becomes increasingly upset about their comments and wants to intervene, but she does not know how to go about it.

Finally, Joy had heard enough. She gets up from her seat and marches out of the lunchroom, a grim look on her face and teeth clenched. She barely misses running into Dan, who thought to himself after taking a look at Joyís face, ďJoy really looks stressed out! This job is really getting to herĒ.

As he enters the lunchroom, Dan realizes that Susan and Molly are still seated, and it is past the end of their lunchtime. Since Molly is Danís backup, he knows that she needs to be at her desk. Dan walks up to Molly and says, ďI need for you to get back to work so that I can eat my lunch.Ē Molly looks up at him and says, ďIíll do what I want. You arenít my boss and you canít tell me what to do.Ē Molly returns to chatting with Susan. Dan is visibly upset, and turns around to find Mr. Davis, his supervisor, so that he can tell him what happened.

In the meantime, Mr. Davis, the floor supervisor, is reviewing the low productivity levels of his monthly employee report. He knows that he needs to do something to enhance his teamís performance, but isnít sure what it is. He briefly thought about a company picnic, but the last time he had picked a group of people to coordinate one, they couldnít decide when or where to have it, or even what kind of food to have!

Thoroughly evaluate the scenario to identify at least six underlying issues from the bulleted list that appear to be driving the described behaviors.
Resolving workplace conflict
Reducing stress
Handling individual differences
Reducing barriers to verbal and nonverbal communication
Motivating employees
Promoting cultural diversity
Solving problems
Promoting personal wellness
Achieving successful group activities
Motivating a team
Promoting group decision making
Reducing barriers to communication
Apply a minimum of two strategies learned in the course to resolve each of the identified the issues.
Provide at least one theoretical basis for each of the strategies.
Explain the cultural diversity issues that are involved in the conflict.
Finally, hypothesize the impact of implementing the strategies in the workplace.

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