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July 29, 2015

Homework Help: Business English

Posted by Diana on Thursday, October 6, 2011 at 4:19pm.

When you grant a customer's request for an adjusted price, discount, replacement, or other benefit to resolve a complaint, do so:
A. After you explain your own process in making the decision.

B. In the first sentence of the letter.

C. In the middle of the letter, to deemphasize the fact that you are giving in to customer.

D. in the last paragraph, so you leave the reader with a good impression.

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