Posted by Henry2 on .
I rewrote the procedures passengers go through when travelling by air. I sometimes doubt whether it is better to use the imperative or the you-form. Can you please help me check them?
1) Enter the airport and check your flight number and the boarding time of your flight on the departures board.
2) Before going to the check-in desk make sure your baggage doesn't exceed 20 kilos. You pay for excess baggage.
3) Put your luggage on the conveyor belt (carousel) for it to be weighed.
4) The check-in clerk (??) will check your passport and ticket and will give you a boarding card with your seat number and the boarding time on it.
5) hen go through security and show your passport.Put your hand luggage and any metal object in a basket for them (?) to be scanned.
6) Then walk through the metal detector. If it rings (I don't know the word), a security officer (?) will check your body for metal.
This type of problem is usually best answered by starting with a flow diagram of the steps.
Have you included all the steps? For example does the check-in clerk ask you questions? [Did you pack the bag yourself, has it been left unattended, does it contain prohibitied items?] Do they put a label on the checked baggage?
Are there restrictions on what you can check, or carry on which you might have considered before arrival?
Under 6) I believe the word used in this contect instead of 'rings' is 'alerts' as 'alarms' has a different meaning.
When writing procedures try to avoid having more than one action in a step. For example in 5).