Homework Help: Business Communication

Posted by Kasey on Tuesday, September 27, 2011 at 4:56pm.

Which of the following would be the LEAST appropriate in the closing paragraph of a negative message?

a. "Let us know if model #A01 would be a suitable substitution."

b. "Our layaway plan will enable you to purchase all the clothes the children need for school."

c. "We hope our decision meets with your approval."

d. "If the last week in February would be acceptable, I could schedule an afternoon workshop as well."

Business Communication - Kasey, Tuesday, September 27, 2011 at 4:57pm
I think the correct answer is a.
Business Communication - Ms. Sue, Tuesday, September 27, 2011 at 5:00pm
That doesn't seem to be the LEAST appropriate.
Business Communication - Kasey, Tuesday, September 27, 2011 at 5:06pm
Would it be b because if the person is talking to a customer the customer might disagree with whoever told him or her about the layaway plan will enable him or her?
Business Communication - Ms. Sue, Tuesday, September 27, 2011 at 5:10pm
Yes, it's B. I doubt if a layaway plan was the subject of a negative message. I don't think many stores have used layaway plans for years, but I've read that some store is trying it this year.

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