posted by Kasey on .
In which of the following situations would it be BEST to recast the situation as a positive message?
a. When you want to maintain goodwill with the reader, because you still have to deal with each other
b. When there really is not a reason for the refusal
c. When you can offer an alternative that will still enable the reader to accomplish his or her goals
d. When the reader is already expecting bad news