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October 24, 2014

Homework Help: Business Communication

Posted by Kasey on Tuesday, September 27, 2011 at 12:38pm.

Is the subject line "Improving Customer Service" appropriate in a message to superiors?

a. Yes, because it focuses on solving the problem.

b. No, because the word "service" makes the subject line seem negative.

c. No, because the boss is likely to think that you caused the problem.

d. Yes, because it makes it look like you "bought into" the goals of the organization.

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