Monday
April 21, 2014

Homework Help: IT

Posted by Jeremy on Thursday, August 4, 2011 at 1:16am.

I have asked my teacher for help several times but keep getting pathetic feedback. I will show you first what is expected from the assignment. He says that a five paragraph format is a great way to complete the essay but my paper has three sistuations I need to cover and the sylabus says that each needs to be a page in length. I don't understand how to write a five paragraph essay when three topics need to be a page in length.

II
Read the following scenarios:
You are working at a support desk for a company providing onsite and telephone support to customers with Microsoft® Word questions. On this particular day, you are presented with the following three situations:
Sunday
90
Course Design Guide
IT/206 Version 2
3
Situation 1: A student, planning to attend a local college in the fall, has been told to purchase word processing software for an English class. He is currently looking to buy Microsoft® Word, but he wants to know the major functions of this software.
Situation 2: A woman, who owns her own business, calls the support desk looking to create a Microsoft® Word template for mail sent to customers. She wants each letter to look similar; she is also tired of cutting and pasting her company logo and contact information into each letter.
Situation 3: An employee working in the human resources department of your company is writing the Employee Handbook. He wants to insert various headers and footers in different sections of the handbook, but needs it all to be contained in a single Microsoft® Word file. He tells you that he has already set section breaks within the handbook, but all headers and footers he has inserted are the same for all sections. He asks you why this is happening and how he can fix it.
Write a 1-page response for each of the three situations. Include the following in each response:
 Identify a general approach for facilitating the customer over the telephone. What are possible challenges in the given situation? What strategies would help you overcome the challenges?
 If causes to the problem or question described by the customer are unclear in the situation, explain how you would further diagnose the problem or question.
 Once the causes are identified, describe a step-by-step troubleshooting process to help the customer complete the task.
 If the customer has problems understanding your instructions, briefly explain an alternative solution.

Answer this Question

First Name:
School Subject:
Answer:

Related Questions

Math - Algebra 2 - I have tried several times to solve this. I have 3 points (0...
homework !! - My daughter did excellent in school last year (grade 1) She was ...
HCA/210 - The assignment says to describe 2 approaches to measure patient ...
Chemistry - "Suppose some sort of clamp is applied to hold an electron fixed at ...
Chemistry - "Suppose some sort of clamp is applied to hold an electron fixed at ...
Physical Fitness - We have an assignment and this is all about the physical ...
in chem - calculate the mass of this sample: 1.05 * 10 to the power of 26 atoms ...
Chemistry - I know that this is an off topic question, but I need you to respond...
Chemistry - I know that this is an off topic question, but I need you to respond...
english grammar - Johari Window can you use for apply for yourself. The Johari ...

Search
Members