Homework Help: IT

Posted by Jeremy on Thursday, August 4, 2011 at 1:16am.

I have asked my teacher for help several times but keep getting pathetic feedback. I will show you first what is expected from the assignment. He says that a five paragraph format is a great way to complete the essay but my paper has three sistuations I need to cover and the sylabus says that each needs to be a page in length. I don't understand how to write a five paragraph essay when three topics need to be a page in length.

II
Read the following scenarios:
You are working at a support desk for a company providing onsite and telephone support to customers with Microsoft® Word questions. On this particular day, you are presented with the following three situations:
Sunday
90
Course Design Guide
IT/206 Version 2
3
Situation 1: A student, planning to attend a local college in the fall, has been told to purchase word processing software for an English class. He is currently looking to buy Microsoft® Word, but he wants to know the major functions of this software.
Situation 2: A woman, who owns her own business, calls the support desk looking to create a Microsoft® Word template for mail sent to customers. She wants each letter to look similar; she is also tired of cutting and pasting her company logo and contact information into each letter.
Situation 3: An employee working in the human resources department of your company is writing the Employee Handbook. He wants to insert various headers and footers in different sections of the handbook, but needs it all to be contained in a single Microsoft® Word file. He tells you that he has already set section breaks within the handbook, but all headers and footers he has inserted are the same for all sections. He asks you why this is happening and how he can fix it.
Write a 1-page response for each of the three situations. Include the following in each response:
 Identify a general approach for facilitating the customer over the telephone. What are possible challenges in the given situation? What strategies would help you overcome the challenges?
 If causes to the problem or question described by the customer are unclear in the situation, explain how you would further diagnose the problem or question.
 Once the causes are identified, describe a step-by-step troubleshooting process to help the customer complete the task.
 If the customer has problems understanding your instructions, briefly explain an alternative solution.

IT - SraJMcGin, Thursday, August 4, 2011 at 1:25am
The first paragraph is the introduction and often has the thesis. Then take each topic separately, with a paragraph for each. The fifth and last paragraph would be the conclusion. If you use wide margins and double space, it won't take long to fill a page.

1. Try some of the following links for Microsoft Word:

http://www.google.com/search?q=major+functions+of+Microsoft+Word&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

2. for templates, here:

http://www.google.com/search?q=How+to+create+a+Microsoft+Word+template+for+mail+sent+to+customers&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

3. I'm not sure I understand this part, but try here:

http://www.google.com/search?q=a+single+Microsoft+Word+file+for+an+Employee+Handbook+with+headers+and+footers&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

4. for the telephone:

http://www.google.com/search?q=general+approach+for+facilitating+the+customer+over+the+telephone&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

5. for problems:

http://www.google.com/search?q=what+to+do+if+a+customer+is+unclear+on+the+phone&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

6. for misunderstandings:

http://www.google.com/search?q=if+customer+doesn%27t+understand+your+instructions+on+the+phone&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

Sra

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