Homework Help: business communication

Posted by lisa on Tuesday, June 21, 2011 at 11:33pm.

Which of the following is a challenge to building goodwill? (Points: 5)
Stating that the customer's criticism of the company is justified
Stating that the company has made an error
Answering no to the customer
Making it easy for the customer to respond
Is C correct any other opinions please?

business communication - SraJMcGin, Wednesday, June 22, 2011 at 12:15am
Please label the choices: A, B, C, D.

Sra

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