posted by Tammy on .
What patient issues might arise when working in an institutional pharmacy setting?
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Having worked in a pharmacy, I can relate some of the issues that arose:
1. someone other than the patient came to pick up a presceiption, without proper authorization
2. the Rx had expired, meaning it would take time to call the doctor, get the authorization and fill the Rx
3. many insurance problems to solve: the patient had no insurance, had changed insurance, the insurance would not cover the drug
4. out of stock, usually on a rare drug
5. the patient had a known allergy to something in the compound
6. the Rx had not yet been called in
P.S. And the one thing that, unfortunately, DOES happen and could mean a patient's death is to fill the Rx incorrectly. It happens for the wrong strength or even the wrong drug. I always cautioned the patients to actually LOOK at the Rx before accepting it. The supplier would, from time to time, change the appearance of the med and that was upsetting to see a blue capsule (for example) suddenly be bright yellos.