Posted by natyyyy on Wednesday, April 27, 2011 at 10:57am.
Sometimes it "works" stating that you'd love to do that, but it is against company policy and if it's broken for one, everyone will want to do that. They might except a "smaller" discount for being late. It would depend on how much you want to do to keep that customer.
Give someone an "inch" and they always want a "mile." It's best to adhere to company policy, saying that you'd "like" to break that rule, but you cannot. It could cost YOU your job!
Sra
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