during the what phase of a problem solving, means-ends analysis is a very common heuristc.
psychology - PsyDAG, Monday, March 14, 2011 at 12:24pm
Not sure, so I searched Google under the key words "problem solving means-ends analysis" to get these possible sources:
In the future, you can find the information you desire more quickly, if you use appropriate key words to do your own search. Also see http://hanlib.sou.edu/searchtools/.