posted by latonia on .
In which of the following situations is it MOST appropriate to deemphasize negatives?
When the reader must correct a dangerous practice
When you are denying a customer's request for credit
When you are fining a company for polluting the environment
When you are hiding the negative news so you do not appear dishonest or unethical
What do you think?
Why would you deemphasize negatives in that situation (b)? Don't you think a customer needs to know what is wrong with his/her credit in order to work on improving it?
Well I believe d sounds more correct,
Let me expound on one: YOu are hiding negative news or information so you don't appear dishonest?
This sounds like CAR101 for used car salesmen.
I agree, Bob. I'm bothered by the suspicion of unethical shenanigans in d.
I think b. is the best answer. Although the customer should be told why is application for credit is refused, it should be done in such a way that negative angle is deemphasized.