Posted by latonia on Tuesday, August 17, 2010 at 3:45pm.
What do you think?
b
Why would you deemphasize negatives in that situation (b)? Don't you think a customer needs to know what is wrong with his/her credit in order to work on improving it?
Well I believe d sounds more correct,
Let me expound on one: YOu are hiding negative news or information so you dont appear dishonest?
This sounds like CAR101 for used car salesmen.
I agree, Bob. I'm bothered by the suspicion of unethical shenanigans in d.
I think b. is the best answer. Although the customer should be told why is application for credit is refused, it should be done in such a way that negative angle is deemphasized.
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