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quality management

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what type of similar proceedures from Southwest airlines and Lufthansa would be effected their competition in the global and local market? I am starting a paer "the effects of quality management on domestic and global competition. When I look up the airlines websites, there is a great deal of information, but I am unsure of how to go about it. Should it be the whole flight procedures, everytjhing from luggage to pricing, and accomidations??

  • quality management -

    Yes, include all aspects of these businesses.

    To remain competitive, companies must make decent profits. Quality management should ensure that their profits and services remain competitive. If services fall down, potential customers will seek out competitors.

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