February 28, 2017

Homework Help: communication

Posted by helen on Wednesday, June 2, 2010 at 7:54pm.

Which sentence presents an alternative in appropriate way?
"The 11:00 a.m. flight is completely sold out, so I booked you on the 2:00 p.m. flight. Hopefully that will work for you."
"We are out the red units, so we went ahead and shipped you 12 green ones instead. You can return them if they do not meet your needs."
"It turns out the problem is bigger than we thought; the entire compressor needs to be replaced, not just the belt. We can either replace it with a new or refurbished part or you may opt just to purchase a whole new machine."
"The warranty period expired yesterday, so there is no choice but to pay the $119 charge to have the unit repaired."

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