Posted by Bailey on .
This is set up for my interview class and I just need some help .. please and thank you.
You are encountered with a guest who is upset and clearly has a complaint.. what do you do?
You see a co-worker receiving food without paying for it.. what do you do?
For the first situation, I'd listen carefully, take notes, and try to calm down the guest. Then I'd take appropriate action.
What do you think about the second situation?