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Financial Matters

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Are there any non-tangibles that could impact the value of a business?

I was just curious.

  • Financial Matters -

    Absolutely. Customer service is an intangible that very positively affects businesses.

    A couple of years ago a small chain of grocery stores in our area was bought by a larger chain. Customers of our neighborhood store of the small chain made such a fuss about not wanting any change in employees and customer service, that the larger company agreed and didn't change any of the services.

  • Financial Matters -

    Such as the ash cloud from the Iceland volcano
    grounding all air-traffic to and from Europe, thus affecting the concert tour of my son next week.

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