1. Describe appropriate etiquette in communicating using technology? Give an example you might have encountered in the past.

2. Describe eficient and effective uses of technology for enhancing communications? Identify which you find most important and why?

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http://www.accuconference.com/blog/CommunicationsEtiquetteChallengesOfChangingTechnology.aspx

Ms. Sue,

This site did help me.
Thanks

You're very welcome, pj.

1. Appropriate etiquette in communicating using technology involves following certain guidelines to ensure respectful and effective communication. Here are some key points:

a) Use proper language and tone: When communicating digitally, it's important to use language that is clear, polite, and respectful. Avoid using offensive language, excessive capitalization (which implies shouting), and sarcasm that can be easily misconstrued.

Example: In the past, I encountered a situation where a colleague sent an email expressing disagreement with a decision made by our team. While the content of the email was valid, the tone came across as confrontational and aggressive. This led to unnecessary tension and strained relationships within our team. A more appropriate approach would have been to express concerns politely and constructively, focusing on finding a solution rather than attacking others.

b) Respond in a timely manner: Promptly responding to messages and emails shows respect towards others' time and demonstrates professionalism. However, it's also important not to expect immediate responses, as everyone may have different priorities and availability.

Example: I once encountered a situation where I sent an urgent email to a colleague seeking assistance, but they didn't respond for several days. This delayed our progress and caused frustration. In this case, it would have been appropriate for both parties to communicate their availability or set expectations regarding response times to avoid any misunderstandings.

c) Respect privacy and confidentiality: When using technology for communication, it's critical to be mindful of privacy and avoid sharing sensitive or confidential information without proper authorization.

Example: In a previous job, I received an email from a colleague that accidentally included an attachment containing confidential client data. In this situation, it would have been appropriate for my colleague to promptly acknowledge the mistake and take immediate steps to rectify it, such as contacting the recipient and requesting the deletion of the attachment.

2. Efficient and effective uses of technology for enhancing communication can greatly improve productivity and collaboration. Some important uses include:

a) Instant messaging and video conferencing: These tools allow for quick and real-time communication, promoting swift decision-making and reducing delays caused by waiting for responses via email or traditional communication methods.

b) Collaborative platforms: Utilizing platforms such as Google Drive or Microsoft Office 365 enables teams to collaborate on files and documents simultaneously, streamlining workflows and eliminating version control issues.

c) Email management tools: Tools like filters, labels, and autoresponders can help efficiently manage high volumes of emails, ensuring important messages are prioritized and responded to promptly.

d) Virtual team spaces: Platforms like Slack or Microsoft Teams provide a centralized space for teams to communicate, share files, and collaborate on projects, enhancing overall productivity and team cohesion.

Among these uses, I find instant messaging and video conferencing most important because they enable real-time communication that fosters better collaboration, quick problem-solving, and effective decision-making. Instant messaging allows for immediate information exchange, while video conferencing adds a visual component that enhances interpersonal connections in remote or geographically dispersed teams.