posted by cupcake .
You have just been appointed as the new court administrator for a medium sized court system with approximately 75 employees and five full time courts. This is a new position for the courts, as in the past each individual court has primarily managed itself, except for the employee hiring process, which was completed through the County Human Resource Division. Upon taking your post you quickly find out that none of the courts seem to be willing to cooperate with each other, or for that matter, any of the other various county offices, such as the County Clerks Office and the District Attorney’s Office. Rumors and gossip about mismanagement abound, and the communications process between the five courts appears to be at a stand still. The courts currently have a huge backlog of cases awaiting trial, and in addition, employee morale is low and the turnover rate high.
I need to identify the problems with this and give any solutions if possible.
I think I would sit the five judges down and see if they would actually meet to discuss this. It is quite possible the main problem lies there.
I think I would call some of the ex employees in, certainly those that were in senior positions, and interview them on their thoughts.
When that is complete, you can identify problems and formulate solutions.
When you are in a situation with offices that do not trust other offices, the usual reason stems from the top, and allocation of resources and rewards.
One other thought on this: backlog often means overtime pay. In public employees, this is a way of getting more pay. If you erase the backlog, pay then goes down.