Posted by scooby9132002 on Saturday, May 16, 2009 at 3:43pm.
Which activities have you learned about from your reading?
I was just trying to get a idea of what the teacher is asking.Like share of customers,Are they asking what you would share with a customer?
Your text should break down the characteristics of a CRM plan into these parts:
1. share of customer (Is there something missing here?)
2. lifetime value of a customer
3. Customer equity or high-value customers.
Your text probably gives several examples for activities that an employee could follow for each of these characteristics.
thank you
You're welcome.
describe at least three activities that represent each characteristic of a CRM plan; share of customer, lifetime value of a customer, customer equity or high-value customers.
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