16. (TCO 2) Which of the following is the most important step to help improve America's business ethics?
Middle management support.
Training.
-- Enforcement.
Identification of the organizational ethics officer.
17. (TCO 2) Top leaders in government and business today are:
held to higher ethical standards than in the past.
held to less strict moral standards than in the past.
-- less interested in social responsibility than in the past.
at odds with the general public in regard to ethical issues.
18. (TCO 2) One problem of conducting a social audit is:
that most businesses are really not very concerned with these issues.
determining what should be measured and how to calculate the effect on society.
-- the primary focus of management is on the interests of stakeholders.
governmental "red-tape."
19. (TCO 2) One strategy guaranteed to displease your customers is to:
delight them with a quality product at a fair price.
--focus on cost and quality control systems within your organization.
practice deception regarding product safety issues.
shift the production of goods to foreign facilities and layoff U.S. workers.
20. (TCO 2) Ethical behavior will result in all of the following except:
greater trust and cooperation between employees and managers.
balanced, fair agreements that create benefits for all involved.
negative publicity from the news media.
improved self-esteem.
Although I don't know all of these answers, some of these answers seem obvious.
We'll be glad to comment on your answers.
where i put -- these are my answers
17, 18, 19 are wrong. You didn't indicate an answer for 20.
I wonder if you understand all of the terms used. For instance, do you know what "deception" is?
to deceive
Do consumers want to do business with a company that deceives?
which question are you talking about
Which of the following is the most important step to help improve America's business ethics?
(TCO 2) Top leaders in government and business today are:
held to higher ethical standards than in the past.
held to less strict moral standards than in the past.
-- less interested in social responsibility than in the past.
at odds with the general public in regard to ethical issues.
To answer these questions, we need to review the concepts related to business ethics. Let's go through each question and break down how to arrive at the correct answer:
16. The question is asking for the most important step to help improve America's business ethics. To determine the answer, we need to consider which option is a crucial aspect of promoting ethical behavior in business. Middle management support and training can be important, but they may not be as significant as enforcing ethical standards. Enforcement ensures that ethical guidelines are followed and consequences are in place for unethical behavior. Therefore, the correct answer is "Enforcement."
17. This question asks about the current situation regarding the ethical standards of top leaders in government and business. We need to determine whether they are held to higher or lower ethical standards compared to the past. After eliminating options, we find that the correct answer is "held to less strict moral standards than in the past." This statement suggests that ethical standards for top leaders have declined over time.
18. The question involves conducting a social audit and identifying potential problems. We need to select the option that represents a common challenge when conducting a social audit. The correct answer is "determining what should be measured and how to calculate the effect on society." This choice addresses the difficulty in determining the scope and impact of social factors on a business.
19. This question focuses on customer satisfaction and how to potentially displease customers. We need to identify the strategy that would likely have a negative impact on customers. The correct answer is "focus on cost and quality control systems within your organization." This choice implies that prioritizing cost and quality control over meeting customer needs could lead to customer dissatisfaction.
20. The question asks about the consequences of ethical behavior, except for one outcome. We need to identify the outcome that is not a result of ethical behavior. This allows us to identify the correct answer, which is "negative publicity from the news media." Ethical behavior generally leads to positive outcomes, such as trust, cooperation, fair agreements, and improved self-esteem.
By analyzing the key points in each question and considering the concepts of business ethics, we can determine the correct answers.