Posted by jay jay on Tuesday, February 10, 2009 at 7:49pm.
The first thing you need to do is decide on a topic for your speech.
What do you want to speak/write about?
Customer service
Good.
Now, make an outline of the points you want to make about customer service.
I will deal with Customer Service positions in several capacities such as front desk, telephone, person to person ordering or person to person interacting.
Great!
Now -- all you have to do is write your speech, following the instructions.
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