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IT 221

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You are in the implementation phase of a project

and your customer indicates they need a specific change to the project that changes the

scope of the deliverables. How would you handle this request and why?

  • IT 221 -

    I'd say, "no problem, we can amend the work order." Then I would give the customer a new delivery date and a new cost estimate.

    Changes in work orders, are, for many many firms, the high-profit work of the firm. First and foremost, the changes in work-order are (usually) not subject to competitive bidding.

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