posted by Sam on .
You are in the implementation phase of a project
and your customer indicates they need a specific change to the project that changes the
scope of the deliverables. How would you handle this request and why?
I'd say, "no problem, we can amend the work order." Then I would give the customer a new delivery date and a new cost estimate.
Changes in work orders, are, for many many firms, the high-profit work of the firm. First and foremost, the changes in work-order are (usually) not subject to competitive bidding.