do not know if i posted this already...
1. What would you do to motivate Archie if you
were Tom Williams?
2. Suppose Archie liked his job so much that he
didn’t want to be promoted even if offered a
higher job. What would you do to motivate Archie
in this situation?
here it is: Incident 14–1
No Extra Effort
You are the supervisor of nurses in the pediatrics section
of a 700-bed hospital in a metropolitan area. You
have been in your job for six months, having moved
from a similar position in a much smaller rural hospital.
You: I just can’t seem to get my people to
perform. They’re all extremely competent,
but they don’t seem to be willing to put
forth any extra effort. Take last Saturday
evening. I thought Sue was going to have a
fit when I asked her to help tidy up the
nurses’ station. She was quick to explain
that that was the janitor’s job.
Friend: Exactly what are the duties and
responsibilities of your nurses?
You: They don’t really have much responsibility.
That always seems to fall on me. Their
duties don’t vary much from those of the
average nurse—make sure medicines are
taken on schedule, perform periodic checks
on patients, and provide general assistance
to doctors and patients. Of course, pediatrics
does require a certain disposition to deal
with children.
Friend: How do you evaluate their performance?
You: Mainly based on complaints and my general
feeling about how they are doing. It’s hard to
evaluate the quality of their work since most
of it is fairly routine. However, if I receive
several complaints on a nurse, I can be pretty
sure that the nurse is not doing the job.
Friend: Do you receive complaints very often?
You: That’s just the problem. Recently, complaints
have risen noticeably. The number of
complaints is much higher here than at my
former hospital. The worst part is that the
nurses don’t seem too concerned about it.
Friend: What financial rewards does the hospital
offer?
You: They’re all well paid—when I think that I
started 30 years ago at $25 per week! Base
pay is determined mainly on the basis of
longevity. They also get paid vacations,never specifically said so, Archie feels that he is as high
as he’ll ever go in the company. This doesn’t seem to
bother him since he likes his present job and feels comfortable
in it.
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Hmmmm. Maybe the supervisor is the problem. How can Archie be satisfied when there are complaints about his work? Hmmmm. I think I would discuss this with Archie and see what the problem is exactly. Frankly, is sounds like a supervisory problem to me. Complaints abound about performance, but all the nurses are happy and comfortable? Maybe the supervisor has been delivering only dessert to the workers.
ok I didn't know that happened when we click on the names. thank you.
ok these are the wrong questions to this..... These are the right ones for this now.. HELP ME PLease ASAP
1. Reconsider the situation. Why do you think the
nurses are not motivated? List possible answers.
2. What could you do to improve the situation?
1. To motivate Archie, if I were Tom Williams, I would focus on finding ways to challenge and engage him within his current position. This could involve assigning him special projects or responsibilities that align with his interests and strengths. I would also provide him with opportunities for growth and professional development, such as attending conferences or workshops related to his field. By recognizing and acknowledging his contributions and providing him with a sense of purpose and growth within his current role, I can motivate Archie to continue excelling in his job.
2. If Archie doesn't want to be promoted even if offered a higher job, it is important to understand his reasons behind this decision. Perhaps he values the work-life balance or the specific tasks and responsibilities of his current job. To motivate Archie in this situation, I would focus on creating a positive work environment that fosters job satisfaction. This could involve providing him with autonomy and flexibility in how he performs his tasks, seeking his input on decision-making processes, and recognizing his achievements and contributions. By valuing and respecting Archie's preferences and creating an environment where he feels fulfilled and appreciated, I can motivate him to continue performing at a high level.