I really need help writing a negative letter Turning down a good client. I need to use a buffer and good will closing .
As a "buffer" you would make some statement about how important his/her/their business is.
After stating the problem(s), give reasons for the problems and options — definitely more than one — that you think are acceptable. Invite the client to offer any other options that might be acceptable.
At the end, restate the "buffer" and your hopes for a speedy and satisfactory resolution to the problem(s).
If you want, after proofreading it, post your letter to get feedback from us.
I hope this helps. Thanks for asking.